Shipping policy

Last updated: 1 October 2026

This policy applies to orders placed on alaminaskincare.com. We deliver across the UAE and aim to get your skincare to you quickly and in good condition.

Delivery charges

Delivery is free on orders over AED 299.99. For orders below that, the delivery fee is shown at checkout before you pay.

Where we deliver

We deliver to all seven emirates. If any destinations outside the UAE are available, they'll be shown at checkout.

Processing time

Orders are usually processed within 3–5 business days after payment is confirmed. During sales, launches and public holidays, it may take a little longer. If there's a problem with your order, we'll contact you.

Delivery time

Once dispatched, delivery time depends on your location and the courier. Any delivery dates we give are estimates, not guarantees. Delays can happen because of courier issues, weather, public holidays or busy periods.

Tracking

When your order ships, you'll receive a confirmation with tracking details where available.

Heat and storage

Some skincare, especially sunscreens and products with active ingredients, can be affected by heat. Please bring your parcel indoors as soon as it arrives and store products somewhere cool and out of direct sunlight.

Your address

Please give your full name, mobile number, emirate, area, and building or villa details at checkout. If you notice a mistake, contact us straight away, as we may not be able to change the address once the order is dispatched. We aren't responsible for delays or failed deliveries caused by incorrect details.

Late, missing or damaged parcels

If your parcel is late, marked delivered but missing, or arrives damaged, contact us with your order number. For damaged items, please get in touch within 48 hours of delivery and include photos of the product and packaging. We'll follow it up with the courier.

Your rights

Nothing in this policy limits your rights under UAE consumer protection law.

Contact

WhatsApp +971 58 550 8404, email hello@alaminaskincare.com, or use our Contact page.