Privacy policy
Last updated: 1 October 2026
This policy explains what personal information Alamina Skincare collects when you visit alaminaskincare.com, contact us or buy from us, how we use it, and the choices you have. The website is operated by Alamina Perfumes & Cosmetics Trading Co. L.L.C., Dubai, United Arab Emirates ("we", "us").
Information we collect
Information you give us
- Your name, email, phone number, and delivery and billing addresses when you place an order or create an account.
- Messages you send us through our contact form, email or WhatsApp.
- Reviews you submit, including your rating, review text, first name and city.
- Details you share if you tell us about a reaction to a product, which can include health information.
Information collected automatically
Device and browser details, IP address, the pages you view and how you use the site, collected through cookies and similar technologies.
Payment information
Payments are handled by our payment providers through Shopify's secure checkout. We don't see or store your full card number.
How we use your information
- To process, deliver and support your orders.
- To reply to your questions and requests.
- To check and publish reviews you've agreed to share.
- To look into reports of product reactions and, where required, share them with the brand or the relevant authority.
- To send marketing emails or messages, only if you've opted in.
- To keep the site secure, prevent fraud and improve how it works.
- To meet our legal, tax and accounting obligations.
Who we share it with
We don't sell your personal information. We share it only where needed with:
- Shopify, which hosts our store.
- Payment providers, to process payments.
- Delivery companies, to deliver your order.
- Analytics and advertising services, where enabled and where you've agreed to cookies.
- Product brands, their distributors or UAE authorities, for product reaction reports where required.
- Authorities and professional advisers, where the law requires it or to protect our legal rights.
Cookies
We use cookies to keep your cart working and remember your preferences. With your consent, we also use them to understand how the site is used and to show relevant ads. You can manage cookies through the cookie banner or your browser settings.
Marketing
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. We'll still send messages you need about your orders.
How long we keep it
We keep order records for as long as we need them for legal, tax and accounting purposes. Other information is kept only as long as needed for the reason it was collected, then deleted or anonymised.
Your rights
Subject to applicable law, you can ask us to:
- give you a copy of the personal information we hold about you
- correct information that's wrong or incomplete
- delete your information, where we don't need to keep it
- stop using your information for marketing
To make a request, email hello@alaminaskincare.com. We may need to confirm your identity first.
Security
We take reasonable steps to protect your information, but no way of sending or storing data online is completely secure. If you think someone has accessed your account or order without permission, contact us.
Children
Our website isn't intended for children, and we don't knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Alamina Perfumes & Cosmetics Trading Co. L.L.C.
Dubai, United Arab Emirates
Email: hello@alaminaskincare.com
WhatsApp: +971 58 550 8404