Refund policy

Last updated: 1 October 2026

Because skincare goes directly on your skin, we have to be careful about hygiene and product safety. Please read this policy before you order.

Contact us first

Please don't send anything back without contacting us. We'll confirm whether the return is accepted and where to send it, as parcels we're not expecting can be hard to trace.

Opened or used products

We can't accept returns or exchanges of skincare that has been opened, used, tested, or had its seal removed.

Change of mind

If you change your mind about a product that's unopened, unused and still sealed in its original packaging, contact us within [7] days of delivery. We'll let you know if it can be returned. Return delivery costs for change-of-mind returns are paid by you.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incomplete or not what you ordered, contact us within 48 hours of delivery with:

  • your order number
  • the product name and what went wrong
  • clear photos of the product, its batch number, the outer packaging and the shipping label

Once we've reviewed it, we'll offer a replacement, an exchange or a refund.

Reactions to a product

If you have a reaction, stop using the product and get medical advice if you need it. Then contact us with your order number, the batch number and photos. We'll look into every report.

Items we can't take back

  • opened, used or tested products
  • products with a broken seal or missing packaging
  • items damaged after delivery
  • free gifts and samples
  • clearance or final sale items, where stated

Refunds

Approved refunds go back to your original payment method. How long it takes to appear depends on your bank or card provider. If an item was damaged, faulty or incorrect, we'll also refund the original delivery fee.

Your rights

This policy doesn't limit your rights under UAE consumer protection law, including for goods that are faulty, damaged, incorrect or not as described.

Contact

WhatsApp +971 58 550 8404, email hello@alaminaskincare.com, or use our Contact page. Please include your order number.