Quick answers about orders, delivery and using your skincare. Can't find what you need? Contact us.
Orders and delivery
Do you deliver across the UAE?
Yes, to all seven emirates. Delivery is free on orders over AED 299.99. For smaller orders, the delivery fee is shown at checkout before you pay.
Do you ship outside the UAE?
We deliver within the UAE. If any other destinations are available, they'll be shown at checkout.
How long will my order take?
Orders are usually processed within 3–5 business days, then handed to the courier. Delivery time after that depends on your location. See our Shipping Policy.
How do I track my order?
When your order ships, we'll send you tracking details where available. If you can't find them, message us on WhatsApp with your order number.
Which payment methods do you accept?
All available payment options are shown at checkout. Card payments are processed securely through Shopify's checkout, and we never see your full card number.
Can I change or cancel my order?
Message us as soon as possible. If your order hasn't been prepared or dispatched yet, we'll do our best to change or cancel it.
Products
Are your products genuine?
Yes. We only sell authentic branded skincare. Packaging can differ between regional releases and newer batches, so if something looks different from what you expected, contact us and we'll help you check it.
Are you the brand's official store?
No. Alamina Skincare is a multi-brand retailer. We don't make the products we sell and aren't officially endorsed by the brands unless we say so.
How do I know which products suit my skin?
Product pages explain the skin types and concerns each product is designed for. If you're unsure, message us on WhatsApp with your skin type and what you'd like to improve.
What order should I use my products in?
A simple rule is thinnest to thickest: cleanser, toner, serum, eye cream, moisturiser, then sunscreen as the last step in the morning.
Can I use several active ingredients together?
Not always. Exfoliating acids (AHA, BHA) and retinal or retinol can irritate skin when layered. Introduce one new active at a time, follow the brand's directions, and ask a professional if you're unsure.
Can I use retinal or retinol in the UAE heat?
Yes. Use it at night, start a few times a week, and wear sunscreen every morning, as retinoids make skin more sensitive to the sun.
Do I need sunscreen when it's cloudy or I'm indoors?
UV still reaches your skin on cloudy days and through windows. Apply broad-spectrum sunscreen every morning and reapply when you're outdoors, following the product label.
Should I patch test?
We recommend it for any new product, especially if you have sensitive skin or allergies. Apply a small amount behind your ear or on your inner arm for a few days before using it on your face. If you have a skin condition, check with your doctor first.
How do I check the expiry date?
Most Korean products show an expiry date (often marked EXP) on the box or product. Many also have an open-jar symbol with a number such as 12M, meaning use within 12 months of opening.
Offers and reviews
How does the Build your Routine offer work?
Add any three products to your cart and you'll get a discount on the third. It's applied automatically at checkout, so there's no code to enter.
How can I leave a review?
Use the "Write a review" form on our homepage. We check each review against an order before publishing it.
Returns and problems
Can I return a product?
For hygiene reasons, we can't accept returns of opened or used skincare. If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery. See our Return Policy.
What if I have a reaction to a product?
Stop using it and get medical advice if you need it. Then contact us with your order number, the batch number and photos, and we'll look into it.